GEAR
Help
How help works
The guides and support are part of GearLogs itself, right beside your workspace. Here is how to reach each one.
Guides and support, in one place.
Open Support, then Guides.
Once you are signed in, Support in the side menu opens on your conversations. Its first tab, Guides, holds short walkthroughs for the everyday work, in English and Hebrew: each step shows the real screen, with the controls to press outlined. Every member of a workspace can read them.
- Support, in the side menu
- Guides, the first tab
- Conversations, where you ask a person
Ask a person.
Ask in the App
In Support, choose New request, say what it is — a question, a problem, a feature idea or feedback — and write. While you type the subject, Might this help? offers the guides that match it. Every request gets a reference code, and the reply arrives in the conversation and by e-mail.
Write an E-mail
Prefer e-mail? Write to [email protected] and a person answers from the mailbox. Nothing is ever machine-read from e-mail into your workspace.
Read the FAQ
The questions people ask most, answered in public for anyone who wants to know how GearLogs works: the FAQ.
Cannot Sign In?
On the sign-in page, choose Forgot password? and GearLogs e-mails you an 8-digit code that works once, within one hour. If that does not help, write to [email protected].
Not a customer yet?
GearLogs is invite-only. Tell us about your store and a person replies, usually within one business day.
Request accessAlready have an account? Sign in