Terms of Service

This is version 2 of these Terms. We number versions instead of dating them. It was written ahead of RAQIOM’s registration in Israel and applies as written here; GearLogs keeps a record of which version each member agreed to, and when. When the registration is complete we will publish a new version with the registered details and ask you to agree to it in GearLogs. By accessing or using GearLogs, you agree to these terms. If you use GearLogs on behalf of an organization, you confirm you have authority to bind that organization to these terms.

1. Acceptance & Eligibility

By accessing or using GearLogs (the “Service”), you agree to these Terms. You must be at least 18 and legally able to enter a contract. Where you act for an organization, you warrant that you are authorized to bind it, and “you” means that organization.

2. The Service

GearLogs is software for equipment and personnel accountability — inventory, serialized-asset tracking, custody and assignment, write-offs, and archiving. We describe it by what it does, not by a fixed feature list, and its features and scope may evolve over time (see clause 7).

3. Access & License (Invite-Only)

Access to GearLogs is by invitation and is granted at our discretion. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your organization’s internal accountability and logistics operations. We may decline or revoke invitations and access.

4. Your Data & Your Responsibility

You retain all rights to the data you enter (“Customer Data”). You are solely responsible for its accuracy, quality, and legality; for who within your organization you grant access to; and for obtaining any consents or notices required before entering personal data about your personnel. Where your organization determines how such personal data is used, your organization is the data controller and GearLogs acts as processor (see the Privacy Policy).

5. Acceptable Use

You will not: use the Service unlawfully; probe, scan, reverse-engineer, or circumvent its security or access controls; upload malicious code; overload or disrupt the Service; resell or sublicense access; or use it for any purpose beyond its stated function as accountability and inventory software. GearLogs is not a targeting, command, or control system, and may not be used for unlawful end-uses. We may suspend access immediately for violations that create urgent risk.

6. No Warranties — “As Is”

Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. You are responsible for verifying that the Service meets your requirements.

7. Evolving Service (Work in Progress)

GearLogs is under continuous, active development. Features, workflows, and data structures may change, be added, or be removed, and data may be migrated. We do not warrant that the Service is complete, bug-free, or suitable for mission-critical, life-safety, or weapons-critical use without your own independent verification. This does not excuse security failures caused by our own negligence.

8. Limitation of Liability

To the maximum extent permitted by law, RAQIOM’s total aggregate liability arising from or related to the Service will not exceed the greater of (a) the fees you paid in the 12 months before the claim, or (b) US $100. Neither party will be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data, even if advised of the possibility.

For claims arising from a breach of personal data caused by our failure to meet our security obligations, the cap in this clause is US $1,000 instead. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, or any liability that cannot be limited under Israeli law.

9. Indemnification

You will indemnify and hold harmless RAQIOM from claims, damages, and costs arising out of your Customer Data, your use of the Service in violation of these Terms or applicable law, or your entry of another person’s data without proper authorization.

10. Availability

We do not guarantee that the Service will be available uninterrupted. Scheduled or emergency maintenance, and unplanned downtime, may occur without notice. Any uptime commitment requires a separate written agreement.

11. Suspension & Termination

We may suspend or terminate access for breach of these Terms or the Acceptable Use section, suspected fraud, non-payment (once billing applies), extended inactivity, or with reasonable notice for invite-only accounts. Before deletion, you will be given a reasonable opportunity to export your Customer Data.

12. Changes to the Service

We may modify the Service at any time. Where reasonably practicable, we will flag material adverse changes through an in-app notice or e-mail.

13. Fees, Billing & Post-Subscription Data

Paid subscriptions are billed on one flat plan — a base plan that includes five accounts with every capability, plus optional expansion seats and an optional Priority Operations add-on; no feature tiers. Prices are stated on the pricing page in USD; payment, applicable taxes, and invoicing are handled by Paddle, our merchant of record, and Paddle’s buyer terms apply to the payment itself. A seat is a member able to sign in; disabled members do not consume seats, and five accounts are included before any expansion seat is charged. You can change seat counts, the Priority Operations add-on, and the billing cycle from within the Service; prorated amounts are always shown before you confirm. Cancellation takes effect at the end of the paid period. Refunds are governed by the Refund Policy.

Priority Operations is an optional add-on. For each support request you open on the Support screen in GearLogs while the add-on is active on your workspace, we aim to send a first reply within 4 business hours. Business hours are Sunday to Thursday, 09:00–18:00, Israel time; time outside them is not counted. A first reply is an answer from our support team; it does not mean the issue is solved by then. Messages sent by e-mail or through the website form are answered separately and are not on this clock. This is a target we work to meet, not a guarantee, and a late reply does not by itself give a right to a refund or a credit. If our first reply was late, write to [email protected]; a real person reads it, checks our record, and looks at it under the Refund Policy.

After a subscription, trial, or license ends, your workspace becomes read-only: your data remains visible and exportable for twelve (12) months, after which it is deleted with at least thirty (30) days’ advance notice by e-mail. You may request earlier deletion at any time.

14. Changes to These Terms

We may update these Terms. When we publish a new version, GearLogs shows it to each member the next time they use it and asks them to agree before continuing. Continued use after the new version takes effect constitutes acceptance. For organization members who do not personally accept, binding runs through the authorizing administrator (clause 1).

15. Governing Law & Venue

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws principles. The competent courts of Tel Aviv–Jaffa have exclusive jurisdiction. For users in the EU, mandatory data-protection rights under the GDPR are unaffected by this choice.

16. General & Contact

These Terms, together with the Privacy Policy, are the entire agreement between you and us. If any part is unenforceable, the rest remains in effect, and no right is waived by our not enforcing it. We may assign these Terms on a merger or sale; you may not assign without our consent. Neither party is liable for delays caused by events beyond reasonable control, including outages of underlying providers (such as Supabase, Cloudflare, or Paddle).

Legal notices and questions: [email protected]. Provider: RAQIOM. Its registration as a business in Israel is not yet complete; the registered details and address will be published here once it is.